QUALITY MANAGEMENT CONSULTING SERVICES

WHAT IS A QUALITY MANAGEMENT SYSTEM

A quality management system (QMS) is a set of policies, processes, and procedures that a company uses to ensure that its products and services meet the necessary quality standards and customer requirements.

A QMS typically includes a set of documented procedures that outline how the company will identify, measure, control, and improve the various aspects of quality in its operations.

The main components of a QMS typically include:

Quality policy: A statement of the company's commitment to quality and its overall approach to managing quality in its operations.

Quality objectives: Specific goals and targets that the company sets for itself in terms of quality, such as reducing defects or improving customer satisfaction.

Quality manual: A document that outlines the overall structure and content of the QMS and describes how it is implemented and maintained.

Quality procedures: Detailed instructions on how to perform specific tasks or processes in a consistent and controlled manner to ensure quality.

Quality records: Documentation of the results of quality activities, such as test results or customer complaints.

Quality audit: A systematic review of the QMS to ensure that it is effective and in compliance with relevant regulations and standards.

Overall, a QMS is a critical tool for ensuring the ongoing quality and performance of a company's products and services, and for building customer trust and loyalty. It is typically an integral part of a company's operations and is regularly reviewed and improved to ensure that it remains effective and relevant.

What is reviewed during an Internal Audit?

An internal audit is an assessment of a company's quality management system to ensure compliance with the requirements of the ISO standard and/or regulation being audited.

During an internal audit, the auditor will review a variety of aspects of the company's QMS to ensure that it is operating as intended and is meeting the necessary quality standards.

Some specific areas that may be reviewed during an internal audit include:

Quality policy and objectives: The auditor will review the company's quality policy and objectives to ensure that they are clearly defined and aligned with the needs of the business.

Quality manual: The auditor will review the company's quality manual to ensure that it accurately reflects the company's QMS and is up to date.

Quality procedures: The auditor will review the company's quality procedures to ensure that they are comprehensive, up to date, and being followed consistently.

Quality records: The auditor will review the company's quality records to ensure that they are accurate, complete, and maintained in accordance with the ISO standard.

Quality audits: The auditor will review the company's quality audit process to ensure that it is being conducted regularly and effectively.

Overall, the focus of an internal audit is to ensure that the company's QMS is operating effectively and is meeting the requirements of the standard. The auditor will review a variety of aspects of the QMS to ensure that it is functioning as intended and is continuously improving the quality of the company's products and services.